What Our Patients Say About Us – Our Compliments
Welcome to our Compliments page!
The following items are positive comments and compliments that we have received from patients, family or friends about the services they have received from the staff of Westongrove Partnership.
We are displaying these comments in order to try to redress the balance of comments made about GP surgeries and Primary Care in general, through various forms of media including the press, social media, and various “experience-type” review websites including such websites as NHS.
The reason that we are doing this is that we feel the “experience-type” review websites seem to attract comments that seek to reflect negative views and all too often the positive comments that we receive directly do not get the same public airing. This could lead to a false impression of our services and we would like to reflect the many expressions of gratitude that we receive so that the public can see both sides of the feedback we receive.
Although many of our comments on NHS are indeed positive, they do not include the letters of thanks that our three surgeries receive directly or the ones that doctors and staff receive personally. We are therefore displaying these compliments anonymously, in a coded format, so that patient confidentiality is maintained whilst relaying the actual sentiment expressed.
We also feel it important to congratulate staff where they have been individually praised and we are delighted to celebrate their recognition.
We do, of course, recognise that sometimes things do not go right and people will have cause to adversely comment or complain and this can be done via the information on our Complaints page on this website.
We welcome your feedback both positive or where you feel we could be doing better.
We will add our positive comments here, from time to time.
The Senior Management Team
Dear Surgery, thank you for my and my wife’s flu jabs today.
In stark contrast to our political ‘leaders’ performance, the whole operation was carried out very efficiently and we were treated in no time at all.
I just wanted to say thank you for your kindness and understanding yesterday when my son was triggered by myself and staff wearing masks. Not being able to see peoples’ faces and gauge if they are happy or angry makes him very scared. He went into flight mode. Thanks again to the lovely nurse who took his BP and pulse in our car – very grateful to her for offering this option.
18.06.20 ACS Dr Lumb
Thank you for your call and showing that you care. It meant a great deal to me! Regards to you all and keep up the fantastic work!! It is appreciated!!
Thank you all for everything you did before Coronavirus and everything you do now. THANK YOU
Message from Care2Homes
Would like to pass on thanks and appreciation to all for all the help given with chasing and issuing prescriptions, especially during the Covid-19 virus. We look after approx 100 surgeries and you are by far the most professional, helpful and friendly!
I just wanted to say how grateful I am to the receptionists at Wendover health centre and also Dr Uddin. They’ve all been nothing but kind and patient whilst sorting out appointments for me in these awful times. I don’t think I’d have got through these past few months without the support from the health centre. So I just wanted to express my gratitude and to say thank you for making a difference. Obviously there’s no need to respond to my message, you’re all busy enough!! All the best.
Thank you for all our help and the amazingly swift turnaround for this patient -I only wish every surgery was as willing and helpful.
Efficient, well run practice
I phoned for advice, had a call back from the duty doctor and was able to schedule appointments immediately.
Also able to order repeat prescriptions online using an easy to use website.
We wanted to write to thank you for the amazing support and medical help you have given to our son, over the past three days.
After a terrifying, exasperating and disillusioned 11 hours in A&E on Sat/Sun, our faith has totally been reassured, thanks to you all.
Not only have you tried to alleviate poor … HSP symptoms, you have been reassuring, listened so carefully to everything … and us as parents have had to say and explained everything so well.
We appreciate this level of care so very much.
Whilst we are all exhausted and are still worried that … is in pain, we feel in safe hands.
I just wanted to scribble a note! Sorry it’s not very glamorous
Thank you for your consistent empathy and thus understanding whenever I speak to you. It makes a huge impact and I really appreciate your “bedside” manner.
Thanks for being so positive. Keep up the fabulous work, I know it is tough!
You guys have looked after our family for 25 years and we are very grateful for what you do. Thank you all.
Went above and beyond
I had to call the Wendover Health Centre as the owner of a private residential care home. I had a complicated medicine issue with a resident who had been placed with us for respite care. This related to the residents medication. The lady who answered the phone 10 minutes before closing went above and beyond to sort out the issue. She did not have to do this, and I think her service needs to be praised. Thank you.
All of the GPs, nursing staff and receptionists at Westongrove have been excellent in their responsiveness to requests for treatment, tests and appointments.
As older patients who have been with your practice for 18 months and, who have an experience of other practices we would like to congratulate you all.
Thank you for diagnosing our problems and for your prompt attention. While you have a very busy practice you are always helpful and pleasant.
As we never intend to move again we are very fortunate in having such a good practice to care for us.
Unfortunately I cannot provide names on this review, otherwise I would heap praise on a female doctor who saw my son this week. He has an ongoing health issue and has been bullied at school recently because of it. Not only was the female doctor great with dealing with my sons health concern she was so kind and spoke to my son about ignoring bullies and staying strong. This meant the world to my son and I and she really went above and beyond. All the GP’s here are great but she was outstanding. Thank you.
25.01.19 WHC 56
Compliment – Dr Angus Perry
I would like to express my appreciation and grateful thanks for the care, reassurance and empathy that was shown to me by Dr Perry on his recent home visit to me.
This was the first time that I had met Dr Perry and I believe he is definitely an asset to Wendover Health Centre and to the Westongrove Partnership.
25.01.19 WHC 55
I cannot speak highly enough of the facility of a duty doctor who is available for consultations on the day of contacting the surgery with a health concern. One hears of tales of woe regarding patients from other surgeries being unable to get appointments. However, at Wendover Health Centre, one is assured of prompt, thorough and sympathetic treatment, inclusive of one’s initial call to reception. How fortunate one is to be a patient at this practice
Suffering with the cough/cold virus for a couple of weeks, didn’t seem to get any better. Got an appointment at a convenient time with a practise nurse. She was professional ,friendly and thorough. Also gave advice and answered health queries. As it happened I had a chest infection, antibiotics were prescribed, job done! Had I not had a chest infection I would have felt that Id wasted a Doctors time. Access to the expertise and experience of a practise nurse is a valued service. Thankyou
12.10.18 WHC 54
Dear Dr Marshall
You will probably see from my records that I have had appointments with Sarah on a number of occasions to have my staples removed and latterly to have a bit of inflammation treated and dressed
I would just like to say that she has been absolutely wonderful, has fitted me in to her busy schedule at very short notice at whichever location she has been working and above all has been very supportive and informative.
It has been very comforting to have someone very practical to talk to and to deal with and I feel that she deserves a lot of credit for not only doing her job very well but also showing a lot of compassion and understanding during her busy schedule.
This whole episode has been very scary, and indeed still is, and Sarah has been invaluable in helping me to come to terms with what I am going through.
I just thought you should be aware of what a huge credit she has been to your practice and to express my thanks for her wonderful professionalism
08.10.18 WHC 53
Good afternoon Dr Symonds
Thank you for your message last week, I apologise for not getting back to you earlier, I am indeed OK and have been given a clean bill of health by the HW cardiac unit. As you identified I do have an irregular beat but not that they are too concerned at the moment. I am going to undertake a 24hr ECG next week to allow the cardiologists to confirm all is OK. Just to say that I did go down that Wednesday night with an awful stomach upset that laid me low for 4 days so maybe the symptoms I felt were a precursor to illness.
Thank you sooooo much for the fantastic care that you and the Wendover surgery provided in such a short time, I was very scared for a few hours not understanding why I felt so horrible. You and the teams attention to detail was reassuring, The fantastic service continued once I arrived at high Wycombe, Again I was looked after superbly….we are all very lucky to have an amazing NHS. Thank you again
08.10.18 WHC 52
Thank you message for two doctors
I just wanted to say thank you for the efficient treatment I received last week. Having received several examinations and a CT scan at the surgical ward at Stoke Mandeville, I felt very much reassured that there was nothing untoward other than the diverticulitis which the doctor explained was taking a lot longer to clear up but was responding to treatment. Although I still feel uncomfortable I am hoping that a relaxing holiday will do the trick
Dr Doctor, We would like to thank you and the staff at the surgery for the fantastic care and compassion you have all shown our father over the years. He always spoke to highly of you. You made him feel as if he was a special patient. You did a great job of making him feel he was in control, and he had a huge amount of trust in you.
We hear so many negative stories on the news and in the papers about the NHS, but our Fathers experience was overwhelmingly positive. The healthcare he has received from you all at the surgery over the past 20 + years was hugely influential in allowing him to live a long and happy life. We can’t thank you enough.
15.08.18 WHC 51
Dear Dr Ferguson
Just a quick note to thank you very much for giving me so much of your time when I saw you last Monday
It was a pleasure meeting you and I was impressed by your professionalism and caring manner,
It looks as if we are going to see something of each other in the next few months
24.07.18 WHC 50
Dear Practice Manager
We wish to show our appreciation and say “thankyou” to all the staff at Wendover Health Centre. Thanks to all for the advice, support and continuing care. Between us in the past few year we have had: open heart surgery, removal of a gall bladder, hypertension care, hip replacement, giddiness and prostate enlargement!!
The care at Stoke Mandeville and Wycombe hospital has been excellent also at Hammersmith (for heart surgery). Appointments, either at the surgery in Wendover or at the hospitals have always been quick and your reception staff most helpful.
So thank you to our doctors, Dr Bates, Dr Pennefather (and Dr Reed earlier) for their excellent care. Also to the Practice Nurses, the Pharmacy Dept and all the unseen administration staff and medical secretaries. As one myself – I started in the NHS in July 1948!! At the Royal Bucks Hospital I do understand what is involved behind the front line!! I ended my career at Stoke Mandevillein 1992 – I loved every minute.
Our thanks and best wishes to you all. Very well done everyone
21.07.18 WHC 49
Dear Dr Todd
We would like to express our thanks to you as our family doctor. You are always so caring and attentive. Our recent concerns about … and ongoing potential issues have been dealt with you so thoroughly. We are very grateful
17.08.18 WHC 48
Very helpful and organized (having to deal with my father and me not being local) I wish my own go surgery in Bracknell was like this
23.07.18 WHC 47 FFT
I see no reason at all for any change whatsoever.
The treatment I have received through the years (30?,35?) could not be better
From Doctors and nurses also the ladies at the Reception and Pharmacy.
Thank you all so very much
27.06.18 WHC 46 FFT
The treatment at this practice is extremely good
27.06.18 WHC 45 FFT
First time seen at this surgery, impressed with ease and speed of consultations
27.06.18 WHC 44 FFT
Thank you for the improvements to the front ramp and doorway area. It makes a big difference for ease of access by wheelchair users
27.06.18 WHC 43 FFT
To All At Wendover Health Centre
Just to say many thanks for all your care and kindness especially in these last few weeks
An Aston Clinton patient in response to Westongrove’s latest CQC report:
Congratulations. This is indeed an excellent report and well-deserved.
A Wendover Health Centre patient in response to our CCG report:
Well done to all of you I hope the receptionists were included in this because they are absolutely lovely I even enjoy collecting my monthly prescription, when I have a short chat with whoever is on duty.
March 2018 ACS 25 FFT
As far as my husband and I are concerned we consider ourselves very lucky to be able to call upon this practice should we have the need. From receptionists to nurses and doctors we have only ever experienced excellent service. Long may it continue!
My experience with this practice has always been very positive. Doctors, nurses and reception staff go out of their way to be helpful and make appropriate referrals. As for the phones never being answered I have never found this to be the case. Sometimes you have to wait, but this is a busy GP surgery with many people to deal with. I have nothing but praise for the staff at Aston Clinton Surgery.
Having only recently joined the practice and being reluctant to leave my previous GP, I have been very pleasantly surprised by the caring service shown by all the staff at Aston Clinton. One particular benefit has been the close liaison between the surgery and the adjoining pharmacy and the willingness by staff at both establishments to “pop across” to sort out any problems. Five stars to staff of both health care outlets.
Card from patient:
Just wanted to say “thank you” for sorting out *****’s medical certificate for me. You have been so kind and I just wanted you to know how much it helped me! Best wishes.
To All the Staff and Doctors at Bedgrove Surgery
I would like to say a big thank you for all of the help and support you gave me in looking after my husband, who has sadly died. I am forever grateful.
I just wanted to say I have never had a better GP and indeed everyone from the reception to nurses to doctors. You are so good and caring and always helpful and go above and beyond throughout the entire practice and have made a very difficult year less so. It is like going to visit friends as you make it so easy and I know you all care which makes such a difference and I wanted to say thank you so much and I have never had such care throughout.
Dear Nurse x
I saw you this week when I was very unwell, and would like to thank you and the doctor I saw. You were both so prompt and very kind in supporting me in what was a very fraught time. I know you will say it was your job, but you both acted in an extremely professional and kind way. You help was very much appreciated.
14.3.18 ACS 21
Dear Craig and colleagues
Thank you for all your help with my daughter on Tuesday. It is much appreciated!
05.03.18 WHC 42
Dear Dr Todd
I am writing to thank you so much for immediately referring me to the Breast Screening Clinic when I came to see you recently.
I am benefitting from an extremely well organised division of the local NHS Trust – all the appointments, tests, scans etc flow together smoothly like a well oiled machine and all the staff are wonderfully efficient while being patient, caring and supportive at the same time.
In my role as a bereavement support worker I quite often meet up with clients who tell me their parent/spouse/child/friend went to their GP with their suspicions about something that was either diagnosed as something else or was not referred at all and then, a number of months later when the symptoms got stronger it was too late for anything to be done. This is not an attack on doctors – I recognise that occasionally things are going to be mis-diagnosed or a doctor might well believe that there is nothing to worry about, but this makes me all the more grateful for your immediate action.
Once again many thanks
My experience over seventeen years has always been excellent. GPs have telephoned late into the evening with results and, whilst at busy periods I have had to wait for the telephone to be answered, staff have always been most helpful.
09.02.18 WHC 41
I am currently working in Hong Kong and on my last visit back to the UK in January I realised that I needed an extra repeat prescription not long before I flew back. I completed the online form and my prescription was ready in 2 working days so I could collect it before I left. The dispensary staff were incredibly helpful and I couldn’t have wished for a more straightforward process – excellent service!
09.02.18 WHC 40
Managed to secure a same day appointment for my daughter. Fabulous service, excellent.
Polite and professional reception staff
Call back from Doctor within the time suggested
Appointment made so daughter could remain at school so none missed
26.01.18 WHC 40
My family and I( 3 children 2 adults) have been fortunate as patients with Wendover Health Centre for 48 years. Care, accurate diagnosing, respect, calmly there when we panic over some health problem, what more can we need? Thank you very much to everyone at Wendover Health Centre.
26.01.18 WHC FFT 39
I would change absolutely nothing about my care, always marvellous treatment with caring doctors, nurses and receptionists. First Class in every way.
26.01.18 WHC FFT 38
Very helpful, friendly and efficient. New to the area and am very pleased with experience. Quick to answer the phone and get an appointment- wouldn’t change a thing. Thank you for being so welcoming.
26.01.18 WHC FFT 37
I have all positive comments- the duty GP phone service is brilliant and efficient, the nurses are always friendly and give a good service, the receptionists go out of their way to help. No complaints from me!
26.01.18 WHC 36
Just wanted to say a big “thank you” foe your excellent care of our son yesterday- your swift action and immediate referral meant his badly infected appendix was out by yesterday evening despite his vague symptoms. We really appreciate your skills and brilliant care.
21.12.17 WHC 35
I arrived at the surgery yesterday morning feeling unwell. The receptionist dealt with my problem very well sending me immediately to a nurse. She carried out an assessment and called the duty doctor who performed further checks. I was booked into hospital and an ambulance arrived within minutes. The whole process was quick, efficient, and very professional. Thank you to all concerned, and well done.
21.12.17 WHC 34
Dear Dr Todd
A small note for a massive thank you for the fantastic care that you gave me. I cannot put into words how much I appreciated the care and time that you gave over the years.
I was so sad to come off your list but needs must Thank you once again.
14.12.17 WHC 33
Thank you for taking my bloods for the last year. Your help and support has been greatly appreciated, the little things from making my appointments to making sure I got help after dad passed away.
29.11.17 WHC 32
I want to give the doctors feedback that Christine on Wendover practice reception is a breath of fresh air. She is thoroughly professional, demonstrates listening skills and shows empathy to understand the issue. She also actually treats patients as intelligent adults as her default position and is willing use initiative to get issues resolved and achieve a win-win outcome for the practice and the patient. Brilliant. I am sure she will really be an asset to you, saving time (with her actions, initiative and polite tenacity) that GP’s are currently having to take on themselves!
24.11.17 FFT 01
With all the trials and tribulations the NHS goes through on a daily basis I just want to thank and congratulate the staff at this busy practice. In particular, those in Reception. They are efficient and polite and above all treat you with respect. They are a true front line reflection of the care and attention you receive from the Doctors and Nurses they represent. Other practices locally should watch and learn!!
26.10.17 WHC 31
Very much a Gold Standard GP’s practice
After coming under the care of another practice for 5 years, where the clinical treatment was always of a high standard, but where it was sometimes pretty challenging administratively, coming back to a practice which is thoroughly professional at every level is a joy. Wendover Health Centre is incredibly busy, yet is always very good at pushing out information to patients, looking at ways of improving the efficiency of its services and, most important, providing first rate clinical care. Every interaction with the Health Centre leaves one with the impression that everybody is trying hard to do their own bit to the best of their ability – whether at the front desk, the pharmacy, or with the doctors and nurses. Even checking up on results is efficient. There will always be glitches, but chatting to friends who are GPs and having also lived abroad from time-to-time, makes me realise how lucky my family is to be cared for by a team that is so well coordinated and good at what they do. Thank you very much!
17.08.17 WHC 30
Well Done You
To every single one of you at the Health Centre. Simply because I do not say it often enough! Because running a surgery cannot be easy!
10.08.17 WHC 29
Dear Dr Marshall
I just wanted to take this opportunity to thank you for prescribing Beconase for my recent hearing loss (when you were the on call physician one day in June). I suffered with this for almost 5 months, and was told in two surgery visits that it was caused by a virus (which I also had at the time), that therefore antibiotics wouldn’t help, and there was no other treatment. I really appreciated that you took the time to review my history and determine that if I got rid of the mucus, I would have relief. I had positive results 3-4 days later, and my hearing is now so much better. I saw Mr Bottrill not long after at Stoke Mandeville and he confirmed I should keep up the treatment you prescribed – so, many thanks!
07.08.17 WHC 28
I am writing to say how wonderful the help I’ve received from Dr Leila Saeed has been over the last few months. I have been visiting doctors with depression since I was a child and during my time at University and since have really struggled getting the help I needed after moving student accommodation lots and having to change doctors frequently.
Since joining, Wendover, I have never been given so much support and help from a doctor. Her appointments always make me feel better, she is friendly and calm, really listening to everything I say and offering me different kinds of support. She has been very proactive at getting me the help I need and I now feel I am really on a proper path to recovery.
I’m sad to have moved again and be leaving the surgery as she has been a fantastic doctor.
31.07.17 WHC 27
I would like to highlight the wonderful experience I had during a recent appointment with Dr Withers at Wendover Health Centre. She was compassionate, understanding and kind and made me feel totally at ease to discuss my health concern. She then followed my appointment up with a telephone call to further explain my medication. Rarely have I come across such an excellent GP from a patient’s perspective. I left the appointment feeling like a weight had been lifted. Thank you so much for the excellent care that was provided.
01.02.17 WHC 35
Dear Dr Reed
I just want to say “Thank you” for bothering to tell me that you had made a request for me to have a scan at Stoke for my bladder problem. Although I was not here to receive your phone call it was good to know that it had been made.
24.06.17 WHC 26
Dear Dr Patel
Just a little note of thanks for the very prompt response to see my husband on Thursday of this week.He followed your instructions and today he is back to almost normal blood sugar levels. He is feeling more tired than usual but apart from that he is grand.
From all that has happened and from a layman point of view we think it very possible that the high temperatures which had in some way affected his insulin.
We both wish to thank you for your courtesy and professionalism and wish you every success in your medical career.
05.07.17 WHC 25
Dear All the Staff at Wendover Health Centre
My family would like to say thank you for your fantastic service on every visit during the last 2 and a half years. This service has often exceeded expectations and meant Docs staying late which is appreciated. Everytime my son has been soon very quickly and treated so well.
With many thanks
22.06.17 WHC 24
Dearest Wendover Health Centre Staff
A belated line to say huge thank you for all the wonderful care/TLC for my darling “blue eyed boy”, down over the years. I feel blessed that we had such wonderful, professional and caring people to look after him. He was/is very loved and missed by his so many friends.
14.06.17 WHC 23
Dear Dr Marshall
I just wanted to drop you a quick note to say how impressed I was with Lucy on Monday.
Despite being very busy she took the time and trouble to trace the results of my mammogram (which was long overdue). She put them in front of Dr Withers and called back to put my mind at rest.
Please thank her again for her kindness.
12.06.17 ACS 20
Dear Dr White and Dr Williams
We just wanted to say thank you for your support and care during my recent mental health abyss. Never once di d you make us feel like we were pestering whilst calling and visiting the surgery on many occasions and you both gave us nothing but prompt attention. The reception staff were also extremely helpful as always. Thank you once again for your care.
05. 06.17 ACS FFT 19
Thursday 29th June receptionist on at 5.51 was extremely kind.
06.17 ACS FFT 18
Dr Bobbi Jacob was absolutely amazing with our 3 year old daughter who had badly cut her chin open. She was so compassionate and managed to clean up her wound and steri-strip it up without causing any upset to her. We can’t thank her enough J The receptionist was so welcoming to us and gave us an emergency appointment as we have only just moved to the area and hadn’t got round to registering. Thank you!!
06.17 ACS FFT 17
Shelly is always kind and helpful and bends over backwards to accommodate- much appreciated!! Xx
22.05.17 WHC 22
Dear Dr Withers
Just wanted to say thank you to yourself and your colleagues for all the support you gave my husband and myself during his illness.
05.17 ACS FFT 15
Friendly surgery from front of house to practitioners.
26.04.17 WHC 21
We are writing to thank all at Wendover Health Centre for the dedicated and exceptional care my late mother received during her most recent illness. We have nothing but praise for the whole team.
We are so grateful to Dr Chappell who was my mother’s named GP and also to the duty doctors (Dr Todd, Dr Rashmi, Dr Withers and Dr Marshall) who were all outstanding. In addition the receptionists who handled our telephone calls efficiently and in a caring manner made our initial encounters with the surgery easy. The surgery team seemed to work seamlessly in what we know are challenging times and as a family caring for mum, it made a very difficult time much easier. Thank you from the bottom of our hearts.
03.17 ACS FFT 14
DR WILLIAMS!!! GREAT
A note and cakes delivered from a member of the public who witnessed a gentleman collapse. Doctors from Wendover Health Centre provide BLS to save his life, whilst awaiting an ambulance.
To Dr Parnell and the doctors at Wendover Health Centre who saved the mans life, Happy Christmas to you all xx
01.03.17 ACS 13
Thank you so much for your help Dr White, you are a legend.
03.17 ACS FFT 12
It is a very good surgery. I would recommend to friends who need appropriate GPs.
03.17 ACS FFT 11
Always helpful, professional staff – thank you.
03.17 ACS FFT 10
Every time my son has needed to see a doctor the staff (doctors and receptionists) have been friendly and helpful. (Dr White in particular as he is the doctor my son has seen).
03.17 ACS FFT 09
My experience of your reception staff has been excellent. They are professional, kind and listen to my requests and do their utmost to assist e.g. after a lengthy call to try to change an appointment the receptionist phoned me later that day to let me know of a cancellation, bringing my appointment forward days. Very much appreciated. Thank you.
02.17 ACS 08
I find all the staff here very helpful and accommodating – first class surgery!
02.17 ACS 07
Would like to thank your receptionist Jayne for going above and beyond when dealing with my appointments yesterday morning. So nice to speak to a friendly person and she is a good ambassador for the surgery
30.01.17 WHC FFT 20
Just to say thank you very much for all your help and support towards ourselves, we really appreciate everything you did for us.
26.01.17 WHC FFT 19
Excellent – can always get an appointment. The reception staff very helpful, the doctor was great too.
26.01.17 WHC FFT 18
A really helpful and effective practice.
26.01.17 WHC 17
Dear Dr Rashmi
Just want to say thank you for being you! For everything you have done for me and your kindness, most of all your empathy, patience and caring nature you are an amazing doctor as we like to say a total diamond! I appreciate all that you do. We all are truly blessed to have you as my doc!
26.01.17 WHC 16
I do want to thank you for all the careful attention you have given my health. With the result that I have a great deal to be grateful for. Even that at my age I am actually in quite good health. But to accept the reality I am not young anymore, but a woman of 83 years. I am not finding that easy!!
But you never became impatient or irritated in arranging all these tests.
Thank you again so much for all your care.
I wish you well in every way
16.01.17 ACS 07
Whenever I visit the Aston Clinton Surgery I find a patient survey form on my seat! I have never filled one in as due to some arthritis in my hand it would be indecipherable! (inc by myself). Having been to the surgery today and again seeing the forms I felt it incumbent upon me to advise you of my feelings. For many years the “doctor’s receptionist” has been portrayed as a villain, a harridan, whose sole purpose in life is to prevent any patient from actually seeing a doctor! I have myself encountered such beings in the past. My experiences at your surgery have, however, shown that there is another completely different type of receptionist available! Without exception, every receptionist I have spoken with at Aston has, however busy, been pleasant, courteous, efficient and of good humour. I would like to think this is down to my overwhelming charm! but I do believe they exhibit these traits with all patients they encounter. Further, although Craig White is my GP, with one exception, the other docs that I see at times are also excellent. This only leaves the nurses, who are all marvellous and, whilst I hesitate to name individuals, I will!! Ros – I’m still not smoking! And Beverly, a true angel! This probably reads as a bit of a ramble, so be it. PS I can confirm that no monies were paid to me for this review.
11.01.17 WHC 15
Dear Dr Withers
I am writing to thank you , Dr Symmonds and Dr Bates for the kind and sympathetic support you gave us both during her short illness. I would also like to thank the many District Nurses who visited – they were all marvellous.
And finally a thank you to your pharmacy team who managed to dispense a number of new prescriptions on the day of issue.
11.01.17 WHC 14
Dr Ferguson saw me at very short notice on Tuesday last week when I had acute pain in my left knee. I now just want to send a heartfelt “Thank You” for the swift and accurate diagnosis (of gout) and prescription. An hour after taking the first tablet 805 of the pain had gone and the rest subsided overnight. I took the tablets for 3 days and have had no recurrence. So thank you again for the excellent service Dr Ferguson.
01.17 ACS 06
Thank you so much for calling in the other night and for your unfailing kindness to both xxx and myself (quite apart from medical help freely given) over so many years
12.16 ACS FFT 05
Receptionists are really friendly and helpful – well done
12.16 ACS FFT 04
We are new patients to this GP Practice and we were made more than welcome. Reception staff were very helpful to guide us through new systems. We saw a doctor straight away and medications and bloods were checked within a week of coming to the practice with follow up appts made within 2 weeks. We are very grateful as we have just moved many miles to be near family.
14.09.16 WHC 13
Dear Wendover Health Centre
When I woke up on Friday 26th August with a lump in my breast I wasn’t even registered as a patient in Wendover. Your super efficient service gave me an appointment the same day and diagnostic tests at Wycombe the next working day. What I’ve appreciated even more at this very difficult time was the tenderness and concern that everyone I spoke to from the Health Centre showed me. You are amazing. Thank you so much.
09.09.16 WHC 12
Dear Dr Ferguson
I think it was you, who was the Duty Doctor on Monday 5th September?
I’m just writing this email to THANK YOU most sincerely for all the help you gave me yesterday in getting me to the Cardiology Department at the High Wycombe Hospital yesterday afternoon. From the receptionist who remained calm and gave me the appointment, for your concern and swift action in dealing with my problem and tie the paramedics and hospital staff that looked after me all evening. It was a very busy department last night. Fantastic NHS. I was allowed home about 12.30am and they could not find out what was wrong with me. My lungs are clear and my heart strong. All my bloods were fine too. I had 2 ‘flutterings’ in my chest this morning! It was decided to get me back to wear a heart monitor for 24 hours but even then there is no guarantee that the ‘fluttering’ will happen over that period but it’s the next step. You will be pleased to hear that I am not playing golf this morning but taking it easy!
Once again THANK YOU for your calm concern, swift action and ALL that you did
15.08.16 WHC 11
Dear Drs Parnell, Ferguson and Marshall
After 4 months of limited mobility, pain, at times excruciating, I am pleased to advise that I am now pain free and have regained full mobility.
I have therefore cancelled my forthcoming appointment with the consultant.
I would just like to thank you for your care and consideration over this time. Also to the receptionists who arranged appointments and call back when required
PS My only complaint is that I never ever was given a pink model balloon dog that my 2 and a half year old granddaughter received!
me yesterday it was very much appreciated.
10.08.16 WHC 10
Thank you from a very contented recipient of treatment and care.
Seven angels fell from out the sky, each sent from heavens up high. Where will they settle, where will they go, to a lovely Health clinic that the people here know. Give them a name cried the gathering crowd,. They are nurses, they are nurses you could hear the cries loud. Now each of these nurses make the best team around, no better group of nurses can be found.
Now G… has met all these angels through time and he hopes that these words now put into rhyme, will bring pleasure and smiles as he’s head over heels with this bunch of fine ladies who cure all his ills.
Lovingly written with pen and heart.
04.07.16 WHC 09
We hear so much on the radio and television how difficult it is to be seen promptly by NHS doctors.
I am a geriatric patient on the panel of doctors at Wendover Health Centre. I am lucky enough not to have needed to make a call on NHS medical services for more than a year, although, I think, I have yet to make arrangements to be seen for my annual “MOT”.
Last week, I developed symptoms that I felt warranted medical advice. At 14:03 in the afternoon, I telephone the Wendover Health Centre to explain my concern. I was told arrangements would be made for the “duty” doctor to call me back by telephone within the hour. Thirty minutes later, I receive such a call, and was advised that an appointment could be made later that afternoon (15:30) for me to be seen by a doctor. I duly attended, was promptly cordially greeted, my medical notes on the screen, and was seen by a lady doctor. She listened to my problems, examined me clinically, made a diagnosis, advised treatment and authorised appropriate medication. I was on my way to the chemist 25 minutes later.
Clearly, local patient management protocols at the Westongrove Partnership group are somewhat better than those reported Nationally and warrant praise.
21.06.16 BGS FFT 08
We think you guys are very helpful and extremely nice.
21.06.16 BGS FFT 07
We wanted to say how much we appreciate all that the staff and doctors do for us.
21.06.16 BGS FFT 06
Bedgrove Surgery has extremely good doctors and nurses, and very helpful receptionists.
21.06.16 BGS FFT 05
Please can you thank the Health Visitor Sam Ness. She is amazing, so helpful and a lovely manner.
21.06.16 BGS FFT 04
The service I have received at Bedgrove Surgery has been outstanding. The practice has helped me more in the last 5 months than my previous surgery did in 8 years! Thank you very much.
21.06.16 BGS FFT 03
Im very happy with all the staff at Bedgrove Surgery. Jules, the HCA is very chirpy and smiley.
21.06.16 BGS FFT 02
Care today at Bedgrove Surgery has been fantastic. Jules took my blood, and was very proffessional. Thanks.
21.06.16 BGS 01
I would like to write and thank everyone at Bedgrove Surgery for dealing with prescription requests and appointments during the last few months of my wifes life, with care and efficiency.
09.06.16 WHC 08
I just wanted you to know that I think you all in reception are brilliant on the phone and in person.
24.05.16 WHC 07
Dear Dr Withers
I just wanted to drop you a quick note to thank you for last week. I know you were “just doing your job” but when I came to see you with a breast lump I was pretty terrified as to what the outcome would be, considering I have two friends battling with breast cancer. I really appreciated your kind and gentle manner and the speed of which you wrote my referral letter. Luckily for me all is well and the lump turned out to be a cyst which has been drained.
24.05.16 WHC 06
Dear Dr Withers
On behalf of my mother and my sisters I would like to express our gratitude to you for your care given to my dad. The fact we managed to keep him at home and cared for was a great comfort to the family as this is what he wanted. Please thank all the staff at Wendover Health Centre who have helped and supported us.
It was timely and fortunate that you were with him when he finally departed. I feel you telling him it would be over soon gave him permission to go (he had not been listening to me!)
Thank you for all your help and gentle dignified moments at the end.
Thank you again.
10.05.16 WHC 05
I hope this finds you well.
During a recent unfortunate period of illness, thankfully now resolved, I was extremely grateful for the outstanding care I received from Dr Ferguson (and Dr Withers and Dr Rashmi) and would like to request to change to one of these ladies if they have space on their list and would have mw please. This is no reflection on my current named GP; I am just more comfortable with a female doctor and would feel very reassured to know that I was in their care, should I need it in future.
Sincere thanks and kind regards
04.05.16 WHC 04
Dear Dr Rashmi,
Just to say thank you so much for what you did for my giddiness on 28th April. I sat upright for two nights and haven’t felt giddy since and am so grateful.
I apologise if I seemed ungracious about seeing a consultant regarding my hip but if I can wait till it troubles me a bit more I would like to take up your offer.
I am convinced you have healing powers but maybe it is kindness that prevails.
05.04.16 ACS FFT 03
The care I received today from nurse Diane was first class. The reception team at ACS are polite and very friendly. An amazing wonderful experience – Thank you. Excellent service.
04.04.16 ACS FFT 02
I’d like to say how pleasant your receptionists are but in particular Shelley and Sonia, with whom I come into contact more regularly. They are very efficient, so helpful and understanding and in my view, they have the perfect qualities for what is really a rather sensitive job, given the varied patients’ problems they have to deal with (and the more impatient ones like myself!)
04.04.16 ACS FFT 01
All the staff we spoke to – from the receptionists to the doctors – were very empathic and when we left we had been properly listened to and our concerns properly addressed.
01.04.16 BGS FFT 01
Extremely good doctors and nurses. Helpful receptionists. Over the last year considerable improvement in ease of getting through on the telephone.
16.03.16 WHC 03
I should be most grateful if you could convey my sincere thanks to Dr Withers, who kindly saw me at 10.30am on Monday 14th March.
I had woken up with chest pains that morning and, despite my incredulity at what she was proposing, Dr Withers had me taken to the cardiology unit at Wycombe hospital by ambulance. There, they confirmed that I had suffered, or was currently suffering, a heart attack, and that very afternoon I underwent the angiogram and multiple stent procedure. I was discharged yesterday and am now at home.
Cardiology said that I was lucky, and that things could have been severely worse if delayed.
So once again, my sincere gratitude to Dr Withers and her professional knowledge and foresight.
10.03.16 WHC 02
I have now visited Wendover Health Centre on a few occasions with my mother to see Dr Chappell, including today. I was going to write to you the last time, but unfortunately I didn’t get round to it.
I really wanted to say how lovely Dr Chappell is with my mother. She is extremely approachable and she has an exceptionally kind manner. Nothing is too much trouble and she never rushes my mother. My mother can go off at tangents about all sorts of things unrelated to her medical problems, but Dr Chapple always brings my mother back round to the problem she is supposed to be discussing with ease and no apparent haste.
She is a great asset to your tea and I just wanted to make you and the senior partners aware of this. Would you also let Dr Chapple know.
05. 2.16 WHC 01
I am just dropping you a line regarding your Dr Pennefather. Our paths crossed accidently when I needed an appointment and my Dr was unavailable, over the past few weeks she has helped me with an ongoing problem I have had for the past year or so, the improvement has been life changing for me and hopefully when I’ve seen the specialist it will be ok. A couple of other things wrong have also been addressed and treatment arranged. You might be thinking well that’s her job, but I would like to say she has gone the extra mile to help, even contacting me at home to see how things have gone. On my last appointment Dr Pennefather informed me that she is returning to Stoke Mandeville. I don’t know whether her stay with you was getting experience or what, but I would like to say I personally think she would be an asset to yours or any other practice. If this helps to go on her C.V I would appreciate you including it as Dr Reed might tell you I am not the sort of person to dish out compliments willy nilly.
WHC March 2018
‘And happy Easter to all of you at Wendover centre, such lovely receptionists ,nurses and doctors all wonderful caring people’