What Our Patients Say About Us – Our Compliments

Welcome to our Compliments page!

The following items are positive comments and compliments that we have received from patients, family or friends about the services they have received from the staff of Westongrove Partnership.

We are displaying these comments in order to try to redress the balance of comments made about GP surgeries and Primary Care in general, through various forms of media including the press, social media, and various “experience-type” review websites including such websites as NHS Choices.

The reason that we are doing this is that we feel the “experience-type” review websites seem to attract comments that seek to reflect negative views and all too often the positive comments that we receive directly do not get the same public airing. This could lead to a false impression of our services and we would like to reflect the many expressions of gratitude that we receive so that the public can see both sides of the feedback we receive.

Although many of our comments on NHS Choices are indeed positive, they do not include the letters of thanks that our three surgeries receive directly or the ones that doctors and staff receive personally. We are therefore displaying these compliments anonymously, in a coded format, so that patient confidentiality is maintained whilst relaying the actual sentiment expressed.

We also feel it important to congratulate staff where they have been individually praised and we are delighted to celebrate their recognition.

We do, of course, recognise that sometimes things do not go right and people will have cause to adversely comment or complain and this can be done via the information on our Complaints page on this website.

We welcome your feedback both positive or where you feel we could be doing better.

We will add our positive comments here, from time to time.

The Senior Management Team
Westongrove Partnership

Our Compliments

05.02.16 WHC 01

Dear Sir/Madam

I am just dropping you a line regarding your Dr Pennefather. Our paths crossed accidently when I needed an appointment and my Dr was unavailable, over the past few weeks she has helped me with an ongoing problem I have had for the past year or so, the improvement has been life changing for me and hopefully when I’ve seen the specialist it will be ok. A couple of other things wrong have also been addressed and treatment arranged. You might be thinking well that’s her job, but I would like to say she has gone the extra mile to help, even contacting me at home to see how things have gone. On my last appointment Dr Pennefather informed me that she is returning to Stoke Mandeville. I don’t know whether her stay with you was getting experience or what, but I would like to say I personally think she would be an asset to yours or any other practice. If this helps to go on her C.V I would appreciate you including it as Dr Reed might tell you I am not the sort of person to dish out compliments willy nilly.

10.03.16 WHC 02

I have now visited Wendover Health Centre on a few occasions with my mother to see Dr Chappell, including today. I was going to write to you the last time, but unfortunately I didn’t get round to it.

I really wanted to say how lovely Dr Chappell is with my mother. She is extremely approachable and she has an exceptionally kind manner. Nothing is too much trouble and she never rushes my mother. My mother can go off at tangents about all sorts of things unrelated to her medical problems, but Dr Chapple always brings my mother back round to the problem she is supposed to be discussing with ease and no apparent haste.

She is a great asset to your tea and I just wanted to make you and the senior partners aware of this. Would you also let Dr Chapple know.

16.03.16 WHC 03

Dear WHC,

I should be most grateful if you could convey my sincere thanks to Dr Withers, who kindly saw me at 10.30am on Monday 14th March.

I had woken up with chest pains that morning and, despite my incredulity at what she was proposing, Dr Withers had me taken to the cardiology unit at Wycombe hospital by ambulance. There, they confirmed that I had suffered, or was currently suffering, a heart attack, and that very afternoon I underwent the angiogram and multiple stent procedure. I was discharged yesterday and am now at home.

Cardiology said that I was lucky, and that things could have been severely worse if delayed.

So once again, my sincere gratitude to Dr Withers and her professional knowledge and foresight.

01.04.16 BGS FFT 01

Extremely good doctors and nurses. Helpful receptionists. Over the last year considerable improvement in ease of getting through on the telephone.

04.04.16 ACS FFT 01

All the staff we spoke to – from the receptionists to the doctors – were very empathic and when we left we had been properly listened to and our concerns properly addressed.

04.04.16 ACS FFT 02

I’d like to say how pleasant your receptionists are but in particular Shelley and Sonia, with whom I come into contact more regularly. They are very efficient, so helpful and understanding and in my view, they have the perfect qualities for what is really a rather sensitive job, given the varied patients’ problems they have to deal with (and the more impatient ones like myself!)

05.04.16 ACS FFT 03

The care I received today from nurse Diane was first class. The reception team at ACS are polite and very friendly. An amazing wonderful experience – Thank you. Excellent service.

04.05.16 WHC 04

Dear Dr Rashmi,

Just to say thank you so much for what you did for my giddiness on 28th April. I sat upright for two nights and haven’t felt giddy since and am so grateful.

I apologise if I seemed ungracious about seeing a consultant regarding my hip but if I can wait till it troubles me a bit more I would like to take up your offer.

I am convinced you have healing powers but maybe it is kindness that prevails.

10.05.16 WHC 05

Dear Sir/Madam

I hope this finds you well.

During a recent unfortunate period of illness, thankfully now resolved, I was extremely grateful for the outstanding care I received from Dr Ferguson (and Dr Withers and Dr Rashmi) and would like to request to change to one of these ladies if they have space on their list and would have mw please. This is no reflection on my current named GP; I am just more comfortable with a female doctor and would feel very reassured to know that I was in their care, should I need it in future.

Sincere thanks and kind regards

24.05.16 WHC 06

Dear Dr Withers

On behalf of my mother and my sisters I would like to express our gratitude to you for your care given to my dad. The fact we managed to keep him at home and cared for was a great comfort to the family as this is what he wanted. Please thank all the staff at Wendover Health Centre who have helped and supported us.

It was timely and fortunate that you were with him when he finally departed. I feel you telling him it would be over soon gave him permission to go (he had not been listening to me!)

Thank you for all your help and gentle dignified moments at the end.

24.05.16 WHC 07

Dear Dr Withers

I just wanted to drop you a quick note to thank you for last week. I know you were “just doing your job” but when I came to see you with a breast lump I was pretty terrified as to what the outcome would be, considering I have two friends battling with breast cancer. I really appreciated your kind and gentle manner and the speed of which you wrote my referral letter. Luckily for me all is well and the lump turned out to be a cyst which has been drained.

Thank you again.

09.06.16 WHC 08

I just wanted you to know that I think you all in reception are brilliant on the phone and in person.

21.06.16 BGS 01

I would like to write and thank everyone at Bedgrove Surgery for dealing with prescription requests and appointments during the last few months of my wifes life, with care and efficiency.

21.06.16 BGS FFT 02

Care today at Bedgrove Surgery has been fantastic. Jules took my blood, and was very proffessional. Thanks.

21.06.16 BGS FFT 03

Im very happy with all the staff at Bedgrove Surgery. Jules, the HCA is very chirpy and smiley.

21.06.16 BGS FFT 04

The service I have received at Bedgrove Surgery has been outstanding. The practice has helped me more in the last 5 months than my previous surgery did in 8 years! Thank you very much.

21.06.16 BGS FFT 05

Please can you thank the Health Visitor Sam Ness. She is amazing, so helpful and a lovely manner.

21.06.16 BGS FFT 06

Bedgrove Surgery has extremely good doctors and nurses, and very helpful receptionists.

21.06.16 BGS FFT 07

We wanted to say how much we appreciate all that the staff and doctors do for us.

21.06.16 BGS FFT 08

We think you guys are very helpful and extremely nice.

04.07.16 WHC 09

We hear so much on the radio and television how difficult it is to be seen promptly by NHS doctors.

I am a geriatric patient on the panel of doctors at Wendover Health Centre. I am lucky enough not to have needed to make a call on NHS medical services for more than a year, although, I think, I have yet to make arrangements to be seen for my annual “MOT”.

Last week, I developed symptoms that I felt warranted medical advice. At 14:03 in the afternoon, I telephone the Wendover Health Centre to explain my concern. I was told arrangements would be made for the “duty” doctor to call me back by telephone within the hour. Thirty minutes later, I receive such a call, and was advised that an appointment could be made later that afternoon (15:30) for me to be seen by a doctor. I duly attended, was promptly cordially greeted, my medical notes on the screen, and was seen by a lady doctor. She listened to my problems, examined me clinically, made a diagnosis, advised treatment and authorised appropriate medication. I was on my way to the chemist 25 minutes later.

Clearly, local patient management protocols at the Westongrove Partnership group are somewhat better than those reported Nationally and warrant praise.

10.08.16 WHC 10

Thank you from a very contented recipient of treatment and care.

Seven angels fell from out the sky, each sent from heavens up high. Where will they settle, where will they go, to a lovely Health clinic that the people here know. Give them a name cried the gathering crowd,. They are nurses, they are nurses you could hear the cries loud. Now each of these nurses make the best team around, no better group of nurses can be found.

Now G… has met all these angels through time and he hopes that these words now put into rhyme, will bring pleasure and smiles as he’s head over heels with this bunch of fine ladies who cure all his ills.

Lovingly written with pen and heart.

15.08.16 WHC 11

Dear Drs Parnell, Ferguson and Marshall

After 4 months of limited mobility, pain, at times excruciating, I am pleased to advise that I am now pain free and have regained full mobility.

I have therefore cancelled my forthcoming appointment with the consultant.

I would just like to thank you for your care and consideration over this time. Also to the receptionists who arranged appointments and call back when required

PS My only complaint is that I never ever was given a pink model balloon dog that my 2 and a half year old granddaughter received!

09.09.16 WHC 12

Dear Dr Ferguson

I think it was you, who was the Duty Doctor on Monday 5th September?

I’m just writing this email to THANK YOU most sincerely for all the help you gave me yesterday in getting me to the Cardiology Department at the High Wycombe Hospital yesterday afternoon. From the receptionist who remained calm and gave me the appointment, for your concern and swift action in dealing with my problem and tie the paramedics and hospital staff that looked after me all evening. It was a very busy department last night. Fantastic NHS. I was allowed home about 12.30am and they could not find out what was wrong with me. My lungs are clear and my heart strong. All my bloods were fine too. I had 2 ‘flutterings’ in my chest this morning! It was decided to get me back to wear a heart monitor for 24 hours but even then there is no guarantee that the ‘fluttering’ will happen over that period but it’s the next step. You will be pleased to hear that I am not playing golf this morning but taking it easy!

Once again THANK YOU for your calm concern, swift action and ALL that you did for me yesterday it was very much appreciated.

14.09.16 WHC 13

Dear Wendover Health Centre

When I woke up on Friday 26th August with a lump in my breast I wasn’t even registered as a patient in Wendover. Your super efficient service gave me an appointment the same day and diagnostic tests at Wycombe the next working day. What I’ve appreciated even more at this very difficult time was the tenderness and concern that everyone I spoke to from the Health Centre showed me. You are amazing. Thank you so much.

12.16 ACS FFT 04

We are new patients to this GP Practice and we were made more than welcome. Reception staff were very helpful to guide us through new systems. We saw a doctor straight away and medications and bloods were checked within a week of coming to the practice with follow up appts made within 2 weeks. We are very grateful as we have just moved many miles to be near family.

12.16 ACS FFT 05

Receptionists are really friendly and helpful – well done

01.17 ACS 06

Dear Craig

Thank you so much for calling in the other night and for your unfailing kindness to both xxx and myself (quite apart from medical help freely given) over so many years

11.01.17 WHC 14

Dr Ferguson saw me at very short notice on Tuesday last week when I had acute pain in my left knee. I now just want to send a heartfelt “Thank You” for the swift and accurate diagnosis (of gout) and prescription. An hour after taking the first tablet 805 of the pain had gone and the rest subsided overnight. I took the tablets for 3 days and have had no recurrence. So thank you again for the excellent service Dr Ferguson.

11.01.17 WHC 15

Dear Dr Withers

I am writing to thank you , Dr Symmonds and Dr Bates for the kind and sympathetic support you gave us both during her short illness. I would also like to thank the many District Nurses who visited – they were all marvellous.

And finally a thank you to your pharmacy team who managed to dispense a number of new prescriptions on the day of issue.

16.01.17 ACS 07

Whenever I visit the Aston Clinton Surgery I find a patient survey form on my seat! I have never filled one in as due to some arthritis in my hand it would be indecipherable! (inc by myself). Having been to the surgery today and again seeing the forms I felt it incumbent upon me to advise you of my feelings. For many years the “doctor’s receptionist” has been portrayed as a villain, a harridan, whose sole purpose in life is to prevent any patient from actually seeing a doctor! I have myself encountered such beings in the past. My experiences at your surgery have, however, shown that there is another completely different type of receptionist available! Without exception, every receptionist I have spoken with at Aston has, however busy, been pleasant, courteous, efficient and of good humour. I would like to think this is down to my overwhelming charm! but I do believe they exhibit these traits with all patients they encounter. Further, although Craig White is my GP, with one exception, the other docs that I see at times are also excellent. This only leaves the nurses, who are all marvellous and, whilst I hesitate to name individuals, I will!! Ros – I’m still not smoking! And Beverly, a true angel! This probably reads as a bit of a ramble, so be it. PS I can confirm that no monies were paid to me for this review.

26.01.17 WHC 16

Dear Doctor

I do want to thank you for all the careful attention you have given my health. With the result that I have a great deal to be grateful for. Even that at my age I am actually in quite good health. But to accept the reality I am not young anymore, but a woman of 83 years. I am not finding that easy!!

But you never became impatient or irritated in arranging all these tests.

Thank you again so much for all your care.

I wish you well in every way

26.01.17 WHC 17

Dear Dr Rashmi

Just want to say thank you for being you! For everything you have done for me and your kindness, most of all your empathy, patience and caring nature you are an amazing doctor as we like to say a total diamond! I appreciate all that you do. We all are truly blessed to have you as my doc!

26.01.17 WHC FFT 18

A really helpful and effective practice.

26.01.17 WHC FFT 19

Excellent – can always get an appointment. The reception staff very helpful, the doctor was great too.

30.01.17 WHC FFT 20

Just to say thank you very much for all your help and support towards ourselves, we really appreciate everything you did for us.

02.17 ACS 07

Would like to thank your receptionist Jayne for going above and beyond when dealing with my appointments yesterday morning. So nice to speak to a friendly person and she is a good ambassador for the surgery

02.17 ACS 08

I find all the staff here very helpful and accommodating – first class surgery!

03.17 ACS FFT 09

My experience of your reception staff has been excellent. They are professional, kind and listen to my requests and do their utmost to assist e.g. after a lengthy call to try to change an appointment the receptionist phoned me later that day to let me know of a cancellation, bringing my appointment forward days. Very much appreciated. Thank you.

03.17 ACS FFT 10

Every time my son has needed to see a doctor the staff (doctors and receptionists) have been friendly and helpful. (Dr White in particular as he is the doctor my son has seen).

03.17 ACS FFT 11

Always helpful, professional staff – thank you.

03.17 ACS FFT 12

It is a very good surgery. I would recommend to friends who need appropriate GPs.

01.03.17 ACS 13

Thank you so much for your help Dr White, you are a legend.

13.03.17 WP1

A note and cakes delivered from a member of the public who witnessed a gentleman collapse. Doctors from Wendover Health Centre provide BLS to save his life, whilst awaiting an ambulance.
To Dr Parnell and the doctors at Wendover Health Centre who saved the mans life, Happy Christmas to you all xx

03.17 ACS FFT 14

DR WILLIAMS!!! GREAT

26.04.17 WHC 21

Dear team

We are writing to thank all at Wendover Health Centre for the dedicated and exceptional care my late mother received during her most recent illness. We have nothing but praise for the whole team.

We are so grateful to Dr Chappell who was my mother’s named GP and also to the duty doctors (Dr Todd, Dr Rashmi, Dr Withers and Dr Marshall) who were all outstanding. In addition the receptionists who handled our telephone calls efficiently and in a caring manner made our initial encounters with the surgery easy. The surgery team seemed to work seamlessly in what we know are challenging times and as a family caring for mum, it made a very difficult time much easier. Thank you from the bottom of our hearts.

05.17 ACS FFT 15

Friendly surgery from front of house to practitioners.

22.05.17 WHC 22

Dear Dr Withers

Just wanted to say thank you to yourself and your colleagues for all the support you gave my husband and myself during his illness.

06.17 ACS FFT 17

Shelly is always kind and helpful and bends over backwards to accommodate- much appreciated!! Xx

06.17 ACS FFT 18

Dr Bobbi Jacob was absolutely amazing with our 3 year old daughter who had badly cut her chin open.  She was so compassionate and managed to clean up her wound and steri-strip it up without causing any upset to her.  We can’t thank her enough J The receptionist was so welcoming  to us and gave us an emergency appointment as we have only just moved to the area and hadn’t got round to registering.  Thank you!!

06.17 ACS FFT 19

Thursday 29th June receptionist on at 5.51 was extremely kind.

12.06.17 ACS 20

Dear Dr White and Dr Williams

We just wanted to say thank you for your support and care during my recent mental health abyss. Never once di d you make us feel like we were pestering whilst calling and visiting the surgery on many occasions and you both gave us nothing but prompt attention. The reception staff were also extremely helpful as always. Thank you once again for your care.

14.06.17 WHC 23

Dear Dr Marshall

I just wanted to drop you a quick note to say how impressed I was with Lucy on Monday.

Despite being very busy she took the time and trouble to trace the results of my mammogram (which was long overdue). She put them in front of Dr Withers and called back to put my mind at rest.

Please thank her again for her kindness.

22.06.17 WHC 24

Dearest Wendover Health Centre Staff

A belated line to say huge thank you for all the wonderful care/TLC for my darling “blue eyed boy”, down over the years. I feel blessed that we had such wonderful, professional and caring people to look after him. He was/is very loved and missed by his so many friends.

05.07.17 WHC 25

Dear All the Staff at Wendover Health Centre

My family would like to say thank you for your fantastic service on every visit during the last 2 and a half years. This service has often exceeded expectations and meant Docs staying late which is appreciated. Everytime my son has been soon very quickly and treated so well.

With many thanks

24.06.17 WHC 26

Dear Dr Patel

Just a little note of thanks for the very prompt response to see my husband on Thursday of this week.He followed your instructions and today he is back to almost normal blood sugar levels. He is feeling more tired than usual but apart from that he is grand.

From all that has happened and from a layman point of view we think it very possible that the high temperatures which had in some way affected his insulin.

We both wish to thank you for your courtesy and professionalism and wish you every success in your medical career.

Yours sincerley

31.07.17 WHC 27

I would like to highlight the wonderful experience I had during a recent appointment with Dr Withers at Wendover Health Centre. She was compassionate, understanding and kind and made me feel totally at ease to discuss my health concern. She then followed my appointment up with a telephone call to further explain my medication. Rarely have I come across such an excellent GP from a patient’s perspective. I left the appointment feeling like a weight had been lifted. Thank you so much for the excellent care that was provided.

07.08.17 WHC 28

Good Morning

I am writing to say how wonderful the help I’ve received from Dr Leila Saeed has been over
the last few months. I have been visiting doctors with depression since I was a child and
during my time at University and since have really struggled getting the help I needed after
moving student accommodation lots and having to change doctors frequently.

Since joining, Wendover, I have never been given so much support and help from a doctor. Her appointments always make me feel better, she is friendly and calm, really listening to
everything I say and offering me different kinds of support. She has been very proactive at
getting me the help I need and I now feel I am really on a proper path to recovery.
I’m sad to have moved again and be leaving the surgery as she has been a fantastic doctor.

10.08.17 WHC 29

Dear Dr Marshall

I just wanted to take this opportunity to thank you for prescribing Beconase for my recent hearing loss (when you were the on call physician one day in June). I suffered with this for almost 5 months, and was told in two surgery visits that it was caused by a virus (which I also had at the time), that therefore antibiotics wouldn’t help, and there was no other treatment. I really appreciated that you took the time to review my history and determine that if I got rid of the mucus, I would have relief. I had positive results 3-4 days later, and my hearing is now so much better. I saw Mr Bottrill not long after at Stoke Mandeville and he confirmed I should keep up the treatment you prescribed – so, many thanks!

17.08.17 WHC 30

Well Done You
To every single one of you at the Health Centre. Simply because I do not say it often enough! Because running a surgery cannot be easy!

26.10.17 WHC 31

Dear Sir/Madam,

Very much a Gold Standard GP’s practice

After coming under the care of another practice for 5 years, where the clinical treatment was always of a high standard, but where it was sometimes pretty challenging administratively, coming back to a practice which is thoroughly professional at every level is a joy. Wendover Health Centre is incredibly busy, yet is always very good at pushing out information to patients, looking at ways of improving the efficiency of its services and, most important, providing first rate clinical care. Every interaction with the Health Centre leaves one with the impression that everybody is trying hard to do their own bit to the best of their ability – whether at the front desk, the pharmacy, or with the doctors and nurses. Even checking up on results is efficient. There will always be glitches, but chatting to friends who are GPs and having also lived abroad from time-to-time, makes me realise how lucky my family is to be cared for by a team that is so well coordinated and good at what they do. Thank you very much!